1. How satisfied are you with the way your loved one’s personal choices are met.
*
Excellent
Good
Fair
Poor
2. Does the Staff show genuine respect and treat your loved one with dignity.
*
Excellent
Good
Fair
Poor
3. Does the Staff make an effort to understand and appreciate your loved one’s history, career and achievements.
*
Excellent
Good
Fair
Poor
4. Our Residents and staff genuinely care about each other.
*
Excellent
Good
Fair
Poor
5. Our Activities are meaningful and enjoyable.
*
Excellent
Good
Fair
Poor
6. Your loved one’s religious and spiritual needs are understood and met.
*
Excellent
Good
Fair
Poor
No elements found. Consider changing the search query.
List is empty.
7. Our Staff, activities and available resources meet your loved one’s healthcare needs.
*
Excellent
Good
Fair
Poor
8. Our Staff assist your loved ones with their personal care needs.
*
Excellent
Good
Fair
Poor
9. Your loved one are provided the benefits of a setting you can call “home.”
*
Excellent
Good
Fair
Poor
No elements found. Consider changing the search query.
List is empty.
10. Staff are responsive to you and your loved one’s requests.
*
Excellent
Good
Fair
Poor
11. Family members are kept involved in and informed about care and services.
*
Excellent
Good
Fair
Poor
12. Staff provide your loved one with competent care.
*
Excellent
Good
Fair
Poor
13. Staff show genuine care and concern for your loved one.
*
Excellent
Good
Fair
Poor
14. Overall, the director/administrator shows genuine concern and care for you and your family members by being responsive to your concerns.
*
Excellent
Good
Fair
Poor
15. The Lantern community has taken steps to ensure your loved one’s safety.
*
Excellent
Good
Fair
Poor
16. The Lantern community ensures that your loved one’s personal items are secure.
*
Excellent
Good
Fair
Poor
17. At the Lantern, the rooms and common living areas are clean, well maintained and attractive.
*
Excellent
Good
Fair
Poor
18. Have control over the temperature in this community.
*
Excellent
Good
Fair
Poor
19. The Lantern community offers a variety of foods that meets individual, dietary and ethnic preferences.
*
Excellent
Good
Fair
Poor
20. Food is tasty and presented in a pleasing manner
*
Excellent
Good
Fair
Poor
21. The Lantern meets residents’ special dietary needs.
*
Excellent
Good
Fair
Poor
22. The resident dines in a pleasant and friendly atmosphere assisted by a respectful staff.
*
Excellent
Good
Fair
Poor
23. The living areas promote residents’ independence, individuality and comfort.
*
Excellent
Good
Fair
Poor
24. The laundry service is efficient and meets your expectations.
*
Excellent
Good
Fair
Poor
25. The Lantern’s transportation services meet your loved one’s needs.
*
Excellent
Good
Fair
Poor
26. Overall, furnishings, amenities, conveniences and recreational services meet your loved one’s needs and expectations.
*
Excellent
Good
Fair
Poor
27. Overall, charges and bills are accurate, clear and as expected.
*
Excellent
Good
Fair
Poor
Describe your recommendations to make the Lantern community better
Select Community
Lantern of Chagrin Valley
Lantern of Madison
Lantern Of Saybrook
No elements found. Consider changing the search query.
List is empty.
What would you like to see changed at your Lantern community
Remarks:
Name of the Resident (Optional):
Email
*
Cell Phone Number